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0421 915 957
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Anton Brown
Your facility deserves the best support - let’s talk about how we can help.
In business 10+ Years
400+ 5 Star Reviews
1-hr Service Window
$20m Public Liability
Facilities and Commercial
When it comes to facilities and commercial plumbing, the stakes are higher — downtime costs money, compliance isn't optional, and your contractors need to understand how your site works.
Brown & Son Plumbing has been delivering commercial plumbing services across Adelaide for over 16 years, working alongside facilities managers, engineering teams, and strata corporations across medical centres, corporate offices, retail towers, schools, data centres, and industrial facilities.
Whether it's an urgent reactive repair, a scheduled maintenance programme, or a planned capital works upgrade, we bring the same standard of workmanship and the same commitment to getting it right the first time.
Who we are
We are a team with a positive culture, driven by helping each other within a learning environment. We are a strong, sustainable and profitable business, based on providing high value to our customers through quality work, advice and good old-fashioned customer service, with empathy for their issues at the front of our minds.
Happy, mutual friendships between our team and the customer are the ultimate goal in building long-term relationships, with repeat business and referrals to their friends, family and associates.
Operating a modern fleet of service vehicles, we respond quickly to your urgent maintenance needs, minimising disruption and ensuring business continuity.
Whether you require emergency repairs, scheduled maintenance or capital works, we have the experience and capacity to deliver the right solution.
Our promise
At Brown & Son Plumbing, we collaborate closely with you to deliver the best possible outcomes tailored to your unique needs as a valued customer. We understand the importance of providing professional and conscientious solutions that align with your long-term goals.
Our customer-first approach prioritises communication, transparency and flexibility. We’re not just a service provider; we aim to be your partner.
We arrive at your job within an agreed-upon one-hour time window. Our focus is on quality rather than quantity, ensuring each job is given the time it deserves.
Our team is scheduled to not only complete the requested work efficiently but also thoroughly clean the workspace before leaving for the next job.
Clear communication about scope, timelines, and costs.
There will be no hidden fees. You will receive detailed reports to support our work.
Any further actions or work required outside the original scope of work will be communicated and approved before continuing.
Adapting to your needs with solutions tailored to your specific challenges.
Our team's ongoing learning will bring options for innovative advancements to your facility.
We maintain high standards in workmanship, materials, and follow-up support.
Our commitment to excellence doesn't end when the job is done; we provide ongoing support and follow-up to guarantee your continued satisfaction.
We believe in building long-term relationships based on trust, integrity and mutual success. When you succeed, so do we.
Challenges we solve
Commercial facilities don't run on a plumber's schedule — problems happen at the worst times, assets age without warning, and gaps in compliance records can create real liability.
Brown & Son Plumbing helps facilities and operations teams stay ahead of those pressures. We manage your assets individually through simPRO, giving you accurate service histories, upcoming maintenance visibility, and full documentation — so you can forecast capital expenditure with confidence rather than react to surprises.
When urgent works do arise, we prioritise a same-day response. And when planned works are on the table, we scope, plan, and coordinate with your stakeholders to ensure minimal disruption to daily operations from start to finish.
How We Manage Your Jobs
Our client engagement from first contact to completion ensures a positive and engaged experience. Jobs are scheduled promptly, completed efficiently, and documented with detailed reports. Compliance records are updated, and concise reports are ensured, ensuring transparency and communication as the key ingredients for a successful, lasting relationship.
Initial Contact
Work Order received through email notification, received call on 1300 367 528, or through a direct email to
Emergency
One hour, same day service or After Hours.
P1 Attendance
Four hour, same day service or After Hours.
P2 Attendance
24 Hour service.
P3 Attendance
10 Day service.
P4 Attendance
Time specified 10 day service.
Priority Connection
Direct connection to our 24/7 phone line.
Raise Job in SimPro
Enter all details and create job number.
Communication
We will discuss your requirements.
Schedule Team to Job
Assign appropriate team member to job.
Purchase Materials
Source all of the components required.
Undertake Work on Site
Carry out agreed works.
Update Job on SimPro
Document work for reference and review.
Job Review
Completed work reviewed by Supervisor.
Report & Organise
Send report to client and organise future work if needed.
Client KPI & Report
Send final SimPro Report to client.
Approval & Organise
Seek approval for further works and organise when approved.
Invoice Client
Create and distribute invoice electronically.
What is SimPro?
SimPro is an end-to-end field service software for the trade and field service industry that streamlines operational workflows, such as job quoting, scheduling, asset tracking, customer management, project management, reporting and more. Plus, you can experience the power of AI-driven features, making technician and engineer reporting faster and more accurate.